Policies
Cancellation
A deposit of half of your total stay is due at the time of booking. The second half of your stay is to be paid upon arrival.
If you cancel more than 7 days from your reservation date, you receive no penalty and we will refund your full deposit. If you cancel less than a week from your check-in date we will keep the deposit. If you cancel within 24 hours, then you will be charged the remaining amount of your stay.
We understand that life happens. As a very small business, we cannot keep up with demand, which means we take our reservations very seriously. Still, we also work with our guests because we know that canceling a trip to Fishtown and Leelanau County is never the ideal outcome. We know life is chaos. We’ll do our best to work with you if you do your best to work with us and give us the maximum time to rebook.
Pet-friendly
WE ARE PET-FRIENDLY! We love our furry guests. We only ask for a $30/night charge and that the pet not be left alone in the room (barking/potty habits can upset other guests and damage our space). Unfortunately, you’re no longer likely to find Bear in the office as he’s the emotional support dog to our other dog Charlie who is too anxious for the lodge.
Feel free to ask at the front desk for other local pet-friendly places so no one has to adventure solo!
Minimum nights per stay
We have a two-night minimum. In our apartments, we have a three-night minimum. No matter how badly you want to stay just one night we will not grant it to you but you are welcome to call and ask.
We have a small staff and this policy allows us to thrive and stay energized throughout our whole season. It also allows you the space to really settle in to enjoy your stay.
We don’t provide any stay-over service for reservations shorter than four days. Occupied rooms are usually entered only upon request (is your toilet running or something?). We have a system set up to replace used towels with fresh towels, as well as any other hotel-provided products. There is an outdoor closet with everything you might need available and stocked 24/7.
While our staff will not be in your space, you still have every available option for a clean and fresh room for the full duration of your stay. The cleanliness and comfort of your visit are our top priorities.
stay-overs
Absolutely no smoking in the rooms. A fine of $200 is charged to guests who smoke in rooms. Smoking on the premises is allowed, but please be courteous of wind blowing smoke into rooms.
smoking
VERY IMPORTANT! Our staff works very hard and owners Cooper and Emily are very protective of them. Smoking in rooms; lost keys; destruction of furniture, towels, etc; late check-outs; and also at the discretion of staff on a case-by-case basis. Please respect that we are a small business staffed by humans - we’ve all been known to mess up on occasion. A little kindness goes a long way; we promise we’re at least as invested as you in you having a wonderful stay!
general rudeness fee
Check-in is 3 pm. We understand how excited you are to get into your room so you can get out to explore though, so as soon as your room is ready, we’re happy to get you into it! If you’re in the area, just pop in or call to see if your room is ready.
Check-out is at 11 am. We discourage late check-outs to ensure our small staff of housekeepers have enough time to give all the rooms the time they deserve before our daily arrivals.
Check-in/Check-out
Our room keys were hand made by a local company (Lumber and Hide) and we will have to charge $75/key for lost or borrowed keys. The key chains are for sale in our office for substantially less, so if you love them as much as we do, pick a couple up (they make great presents)!